Accessibility Statement for Clevedon Town Council

This accessibility statement applies to https://clevedon.gov.uk

This website is run by Clevedon Town Council. We want as many people as possible to be able to use this website. For example, you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using a keyboard
  • navigate the website using speech recognition software
  • listen to the website using a screen reader (including JAWS, NVDA and VoiceOver)

We have made the website text as simple as possible to understand.
AbilityNet has guidance on making your device easier to use if you have a disability.

How accessible this website is

Most of the website is fully accessible. However, we know that some parts are not fully accessible:

  • some older PDF documents are not accessible to screen readers
  • some scanned documents (e.g. signed audit documents) are not accessible
  • some third-party tools may not fully meet WCAG 2.2 AA
  • the Calendarista booking plugin has a small number of form fields with missing or duplicated labels

Feedback and contact information

If you need information in a different format such as accessible PDF, large print, easy read, audio recording or braille, please contact:

We will consider your request and respond within 15 working days.

Reporting accessibility problems

We are always looking to improve the accessibility of this website.
If you find any problems not listed here, or think we’re not meeting accessibility requirements, please contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Clevedon Town Council is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the issues listed below.

  • Older PDFs and Word documents (especially those published before 23 September 2018)
  • Scanned documents such as signed audit papers
  • Videos may not have captions or transcripts
  • Content produced by third parties or delivered using third-party software
  • Small number of form label issues within the Calendarista booking plugin (WCAG 1.3.1 / 2.4.6)

Third-party services

  • Google Maps: Embedded maps are not fully accessible to screen readers (WCAG 1.1.1). We provide a written address alongside each map.
  • Calendarista booking plugin: Some form inputs have empty or multiple labels (WCAG 1.3.1 and 2.4.6). We are working with the plugin provider to resolve this.

Disproportionate burden

We are not currently claiming disproportionate burden for any content.

Content not within scope of the regulations

  • PDFs and documents published before 23 September 2018 that are not essential to providing our services
  • Scanned documents that must legally be signed and published as-is

Any new PDFs or documents we publish will meet accessibility standards wherever possible.

What we’re doing to improve accessibility

We carry out regular accessibility checks and ensure that new content meets WCAG 2.2 AA where reasonably possible.
We are reviewing the Calendarista plugin issues and exploring alternative solutions if the supplier does not resolve them.

Preparation of this accessibility statement

This statement was prepared on 6 November 2024.
It was last reviewed on 13 November 2025.

This website was last tested on 13 November 2025 by Clevedon Town Council using self-evaluation, following the Government’s accessibility checklist and automated testing tools including the WAVE Web Accessibility Evaluation Tool.

We tested a representative sample of pages, including the homepage, meetings documents pages, and pages that use third-party plugins.